Frequently Asked Questions

You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at contract@leatherpoint.ca and our support agent will assist you in getting a perfectly fitted jacket.

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.

Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you're unsure of your body measurements then you can select “I am not sure, I'll provide measurements later on email“ and place the order without any hesitation. Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.

All our regular orders are usually shipped within 5-10 business days. However, it can take up to 20 business days for your item to be shipped.

We strive to minimize fulfilment time for our custom orders as well and usually dispatch made-to-measure orders within 2-4 weeks and bespoke orders within 8-12 weeks. However, due to different nature of all custom orders, it can sometimes take more or even less than the estimated time.

Once the order is shipped, it usually takes 3-5 business days for the items to be delivered to your doorstep.